Refund policy

We want you to love your purchase. If something isn’t right, we’re here to help.

Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it

• In its original packaging

To start a return, please contact us at support@brushstrokepalette.com with your order number and reason for the return. Items sent back without first contacting us will not be accepted. 

Please note: Customers are responsible for return shipping costs unless the item arrived damaged or we sent the wrong product.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund. If approved, your refund will be processed back to your original payment method within 5–10 business days.

Late or missing refunds? Please check with your bank or credit card company first. If you’ve done this and still have not received your refund, contact us at support@brushstrokepalette.com.

Damaged or Incorrect Items

Please inspect your order upon arrival. If the item is defective, damaged, or if you received the wrong item, contact us within 5 days of delivery so we can evaluate and make it right.

Exchanges

We do not offer direct exchanges. If you need a different item, please return your original purchase and place a new order.